Refund Policy

Effective date: 3 September 2026. This Refund Policy applies to all purchases made at lionheadmoto.com.

Our approach

At Lionhead Moto, we aim to ensure that every item meets your expectations. If an item does not fit or is not suitable, we will assist with an exchange in accordance with the conditions below.

We operate an exchange-first policy. For change-of-mind returns, we offer an exchange instead of a cash refund. Cash refunds are available only in the circumstances set out below.

When cash refunds are available

We will issue a full refund to the original payment method in the following circumstances:

• Order cancelled before dispatch: If you cancel your order before it has been dispatched, we will provide a full refund.
• Item out of stock or unavailable: If we are unable to fulfil your order, we will provide a full refund or offer an exchange.
• Defective or damaged on arrival: If your item arrives defective or is damaged in transit, please notify us within 7 days of delivery. We may repair, replace or refund the item at our discretion. See the Warranty and After-Sales section of our Terms of Service.
• Where required by law: Where Singapore consumer law, including the Lemon Law under the Consumer Protection (Fair Trading) Act, entitles you to a refund or another remedy, we will honour that entitlement.

Change-of-mind returns

For a change-of-mind return, including an incorrect size or colour, or a change in preference, cash refunds are not available. You may request an exchange within 7 days of delivery under our 7-Day Exchange Policy.

Return window

• Exchanges: Requests must be made within 7 days of delivery.
• Defective or damaged items: Please report the issue within 7 days of delivery.

Condition of returned items

Returned items must be:

• Unused and unworn.
• Unwashed.
• In their original condition, with tags attached and original packaging intact.
• For helmets, returned with the visor film intact for size exchanges.

How refunds are processed

Once we receive and inspect a returned item that is eligible for a refund, we will process the refund as follows:

• Method: The refund will be made to the original payment method used at checkout.
• Timeline: We will process approved refunds within 5 to 7 business days. Your bank or card issuer may require additional time to reflect the refund.

Return shipping

• Defective, damaged or incorrect items: We cover the return shipping cost.
• Change-of-mind exchanges: We cover the return shipping cost. Please contact us before sending the item back so that we can guide you through the process.

Contact us